Frequently Asked Questions
❓ Frequently Asked Questions
🛍️ Orders
How do I place an order?
- Select your favorite product.
- Choose your size.
- Click Add to Bag.
- Proceed to Checkout.
- Complete your payment securely.
You’ll receive an order confirmation by email immediately after your purchase.
📧 I didn’t receive my confirmation email.
Please check your Spam or Junk Mail folder.
If you still can’t find it, contact us at:
contacto@twowizardsclothing.com
✏️ Can I change my order?
Yes, if your order hasn’t been shipped yet.
Contact us as soon as possible and we’ll do our best to assist you.
🚚 How long does shipping take?
Peru
• 1–2 Business Days
International
• 7–15 Business Days
Delivery times may vary due to customs processing or local carriers.
📦 How can I track my order?
Once your package has been shipped, you’ll automatically receive an email with your tracking number.
⚠️ There’s a problem with my order.
If your order arrived damaged, incorrect, or incomplete, please contact us with your order number.
We’ll resolve the issue as quickly as possible.
🌍 Shipping
🌎 Do you ship worldwide?
Yes.
We proudly ship to customers worldwide.
💲 How much does shipping cost?
Shipping costs are automatically calculated during checkout based on your destination.
🛃 Who pays customs duties?
Import duties, customs fees, and local taxes are determined by your country’s customs authorities and are the customer’s responsibility.
💳 Payments
What payment methods do you accept?
✔ Visa
✔ Mastercard
✔ American Express
✔ PayPal
✔ Bank Transfer
All payments are processed through secure encrypted payment gateways.
💱 Can I pay in my local currency?
Yes.
You can change the displayed currency using the currency selector.
Final payments are processed in USD.
🔄 Returns & Exchanges
How do I request a return or exchange?
Simply email us at:
contacto@twowizardsclothing.com
Include your order number, and our support team will guide you through the process.
💬 Customer Support
Need assistance?
📧 contacto@twowizardsclothing.com
⏱ Response Time: Within 24 Business Hours
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🖤 Why Shop at Two Wizards Clothing?
✔ Secure Payments
✔ Worldwide Shipping
✔ Tracking Included
✔ Premium Handmade Quality
✔ High-Quality Materials
✔ Fast Customer Support
✔ Trusted by Customers Worldwide
✔ Unique Gothic, Cyber & Alternative Fashion
✔ Designed in Peru • Shipped Worldwide
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Thank you for choosing Two Wizards Clothing.
Crafted for those who dare to be different.
